Booking Terms & Conditions


Bookings are regarded as confirmed only upon receipt of a full payment or a company purchase order. Credit account customer invoices are payable on 30 days from date of invoice unless otherwise agreed.

Entry requirements:

Delegates will not be accepted onto a course unless they can meet the entry requirements for that course. Delegates will be required to sign to confirm that they meet the pre- entry requirements including a statement of medical fitness prior to the start of the course. If a delegate is unable to meet the pre-requisites, they may not be able to continue with training and a refund will not be available.

When booking GWO refresher courses, it is imperative that the validity of tickets extends to the course completion date. Failure to meet this requirement will result in refunds being issued exclusively in the form of course credits, as stipulated within our Terms and Conditions. If GWO tickets have expired participants must undergo the entire expired module anew.

Late arrival:

Courses require delegates to be present for 100% of course content and as such delegates may be refused entry onto the course with no refund given where late arrival is greater than 30 minutes.

Provisional held requests:

We may provisionally hold a place for an agreed period of time, payment (deposit or full payment or purchase order will be required by the agreed date). A provisionally held place is not a booking and after the agreed date for purchase order or payment, may be offered to other Delegates/ companies.

Course cancellations fees as follows, include bad weather travel disruption:

  • Greater than 1- weeks’ notice of course date – a full refund is given minus administration fee of £30+vat  per course booking
  • Less than 1 weeks’ notice of course date – a refund is not available.

Course postponement fees as follows, include bad weather travel disruption:

£30+vat admin fee.

Non-Completion of course

If a delegate does not complete the course, then a refund is not available and certificate will not be issued.

Offshore Painting services (OPS) cannot accept bookings for courses involving exposure to height from delegates with medical contra-indications against working at height. A non-exhaustive list of such conditions is given below.

  • Heart disease / chest pain
  • High blood pressure
  • Epilepsy, fits, blackouts
  • Fear of heights / vertigo
  • Giddiness/ difficulty with balance
  • Impaired limb function
  • Uncorrected visual impairment
  • Alcohol or drug dependence
  • Psychiatric illness / counselling
  • Diabetes- type 2
  • Asthma
  • Muscular strain (e.g. bad back), dislocation, hernia – or similar musculoskeletal issues.

It is the responsibility of the individual or organisation making the booking to ensure that delegates attending the courses are free of any of the conditions described above or any other medical condition that could impair their ability on the training course to which they have subscribed.

By submitting a course booking form, the applicant asserts that delegates are physically fit for the intended course. It is unlikely that applicants can be certain of being free of contraindications without a proper examination by a GP.

All staff and delegates are expected to conduct themselves in a professional and considerate manner at all times. Offshore Painting Services Ltd will not tolerate behaviour such as listed below and may be removed from the course and/or premises:

  • making threats
  • physical violence
  • shouting
  • swearing at others
  • rudeness
  • isolating, ignoring or refusing to work with certain people
  • telling offensive jokes or name calling
  • displaying offensive material such as pornography or sexist / racist cartoons, or the distribution of such material via email / text message or any other format
  • any other forms of harassment and victimisation.

Where a course has been requested by the customer to run at a location of their choice Offshore Painting services will not be liable for costs incurred for any delay or disruption which may prevent successful completion of all elements of the training syllabus e.g. bad weather.

In the unlikely event that Offshore Painting Services should require to cancel a course e.g. due to trainer illness, we will offer alternative date options to rearrange the course at the earliest convenience or a refund. However, we will not be able to reimburse for any travel or accommodation bookings or costs incurred by the customer.

How We Use Your Personal Information (Data Protection)

All personal information that we may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act as well as the General Data Protection Regulation (GDPR) and their subsequent updates.

We may use your personal information to:

  • Process your booking
  • Process your payment; and
  • Inform you of new products and/or services available from Us

We will not pass on your personal information to any third parties, without first obtaining your express permission.

Data Privacy

Offshore Painting Services will collect personal data about you such as your name, email, home address, WINDA ID, and which courses you have participated in.

When you have attended a course you will be sent a course evaluation form to help us improve your training experience. It is voluntary to complete the form and we welcome both positive and negative feedback.

We collect your personal data for the purpose of completing certificates and the accredited course requirements.   A copy of the original certificate will be forwarded to you following your course with a further copy sent to your employer if this is your main contact. We will keep a copy of the certificate. A copy may be provided to third parties for the purpose of documenting the fact that you fulfil the requirements of the certificate and the course.

You have the right of access to the data we process about you.

Offshore Painting Services retains the right to take photos and videos of the course exercises. These videos and/or photos may be used for training and marketing purposes.  If you wish to be excluded from any photos/videos please make this clear to your trainer at the start of your course.